FUNERAL AWARENESS

2007-09-11T06:13:09+02:00

What Makes Us Different
By: Butch M. Natividad

Why Choose Sanctuarium?
The purpose of this section is to explain what makes Sanctuarium different and as a result a better choice.
•We Encourage Families to Personalize Funeral Tributes.
•We Have an Excellent and Professional Staff.
•Our Business Practices are based upon the “Golden Rule”.
•We have the passion and compassion to serve.
•We Offer an Excellent Value for Your Money.
•We back this up with Testimonials from families we've served.

Personalized Funerals
Our hurry up society and bottom line mentality makes speedy transaction a fact of life, but the line must be drawn when it comes to arranging and conducting funerals. The recently bereaved needs sympathy, care and understanding.

In the Philippines, it is a common knowledge that making funeral arrangements before was much simpler. Twenty years ago the general practice was to simply follow what had been previously done for past funerals conducted within the family. While this made the family's decision process easier, too often the funeral lacked personalization and as a result felt bleak and cold. Discovering that this type of funeral service was not meeting customer needs, Sanctuarium sought to help our customers create a personalized tribute for a life appreciation of the deceased and preserves cherished recollections. Since creating a personalized tribute can be much more involved than simply following in the footsteps of past funerals, we recognized that families would need more care, understanding and compassionate service. We provide this by increasing the amount of time our Family Service Coordinators (FSC’s) spend helping families, increasing the list of options we present to create a meaningful memorial service, and also by meticulously training staff to attend to our client family’s needs in their hours of grief. Our objective is to educate the family as to what is promising and then let the family's ingenuity take over. We believe this is perhaps the number one reason as to what makes Sanctuarium different and we have invested heavily to deliver to this objective. Customers have responded enthusiastically to these new offerings resulting in increased customer satisfaction with our services and increased perception of value relative to our charges.

Modesty aside, the feedback we get from families and friends alike tells us to keep up the good work. "First and foremost, Congratulations for coming up with a place like Sanctuarium. Second, I really wish that Sanctuarium would be able to keep up the best standards possible and the service would be as great as it is when you started. I really can’t say more. Sanctuarium and your staff made this very sensitive moment in our life light, acceptable and wonderful. Thank you very much!!!.

" “Most of our visitors were one in saying how excellent this mortuary is, for someone who just lost a loved one, you all lightened up our burden… Thank you so much and more power!”

“The rate of the funeral home is affordable considering its modern facilities and the people around were all approachable. Maintain the excellent attention and assistance to clients… Thank you very much and more power!” That is what we like to hear, and there is evidence that personalized funeral services help families’ better cope with their grief.

Outstanding and Professional Staff

Many of the things that make us different are possible due to our location, being the most modern funeral home with five star hotel amenities and with affordable memorial service. While many good things come to pass as a result of our size, the challenge is to deliver consistently outstanding service to our client families’ every day of the year. In delivering our service to a family, it would be common for the family to interact with a dozen or more of our employees, so the quality of our staff is paramount and considered to be our most valuable asset. A funeral is an event that involves proper execution of a great number of details, with no opportunity to "do it over". Flawless execution allows the family to relax and focus on celebrating the life of the decedent. Our management philosophy aimed at having an excellent staff is as follows:
1) Attract the best and brightest in our business, those that truly have a heart to serve others.
2) Retain our staff by treating them as well as we desire for them to treat you as our very own family.
3) Give them autonomy to serve you in the best manner possible, having access to the resources of the firm.
4) Recognize and reward their hard work and dedication towards serving you.

The result of this is that we feel we have the best Embalming and Preparation staff, aimed at caring for the human remains of the decedent in a most competent manner. Many customers have commented on the quality of our body preparation. We believe we have the best Family Service Coordinators in the country today, who are allowed to take the time to deliver personalized service knowing that providing this level of funeral service will take more time and effort. Many of our customers have commented on the caring and personal service provided by our Family Service Coordinators. And, we believe we have the best support staff, from the employees that answer our phones to those that deliver flowers, drive cars and greet those entering our facilities, and our caretakers that keep the facilities clean from lobby to the chapels and family rooms.
To take any of their contributions for granted is a mistake, because it is only as a result of the smooth delivery of many small things that our service is judged excellent. Ninety-five percent of our customers rate the quality of our services as Excellent, but our culture dictates that we desire to continuously improve.

Our Business Practices
Simply put, we aim to treat our customers like we wish to be treated when we are the customer, which is fairly and with the customer's best interests in mind. Sometimes, when dealing with companies that provide us services, we are disappointed when we don't get treated as well as we seek to treat our customers. You probably can recite an example in which you received poor service, but you won't find that to be the case at Sanctuarium. The quality of our service determines our future and fair and equitable treatment while putting our customer's interests first is the cornerstone of our service philosophy.

Our Facilities
Our desire is to offer facilities convenient to where you live, work or worship. Equally important to where the funeral home is located is features of the facility designed to deliver our services. For example, five star hotel amenities and ambience, centralized aircondioning system, 4 level basement parking, handicap access, spacious lobby on all floors, scenic, basement and service elevators and escalators, audio video archive and a library, a wi-fi for free internet surfing, designated smoking areas and updated sound systems are examples of facility features that we offer. If the facility meets your needs, you don't notice it because it is doing its part in providing our services. If something is deficient, however, you notice it immediately and it can become very distracting. In designing, maintaining and improving our facilities, our goal is that our facilities support and enhance the overall quality of our service.

Value for the Money
Admittedly, we are not the funeral home that offers the lowest price and, neither do we seek to offer the lowest price. So, why would Sanctuarium be the best choice for value? We work to serve you and your best interests, with no hidden agenda. When you seek a provider of service offering the lowest published prices, you will generally receive the amount of service you paid for and moreover, will usually not have the provider acting with your best interests in mind. Customers in this scenario have to beware of bait and switch where the bait is the low price, with the switch coming in the form of adding this and that to your bill so that your total expenditure is nowhere near what you expected. If value is your biggest concern, then we welcome comparing the quality of our facilities, services and caring staff to any provider you wish to consider. After an apple to apple comparison, there will be no doubt in your mind who provides the best value. And, we back this up with testimonials from previously served clients.

Any business needs to be profitable to survive, and we set our prices to allow us to be profitable and to invest in maintaining and improving our business. With prices set in this manner, we have no reason to have a hidden agenda and this fact combined with our philosophy regarding how we treat customers means that we are working for your best interests, not our own. Competently meeting your needs at a fair price you approved ahead of time is how we aim to deliver high value for the amount you decide to spend. Also, despite our desire to provide only the best quality service, we can deliver funerals at a price to meet your budget.

No Regrets Service
Our prices are fair and represent a good value for what you receive. Our staffs are kind, considerate, compassionate, caring, knowledgeable yet professional. Our facilities and livery are modern and well maintained. Using these resources, we wish to exceed your expectations of the services you request.

Sanctuarium provides a wide selection of funeral merchandise to meet the personalized needs of all families.

• Hardwood caskets along with caskets of bronze, copper and steel offer a wide selection and price range to select from. Our Casket Selection Room offers each family privacy to make their selection of choice.
• Our Merchandise Selection Room provides samples of imported and other local urns for each family to preview and make their selection of choice.
• Our staff can assist with floral tributes from family and friends. A wide variety of selections are available that can be displayed at the service, ceremony or visitation.
• A variety of Memorial Registry Books, Service Folders and Acknowledgement Cards are available that can reflect the life and interests of the deceased.

Comments

Funeral Director

FUNERAL AWARENESS